Delta’s culture is unique – we do things differently and we’re proud of it. The cornerstone of our unique culture in ACS and Cargo – one of the things that makes Delta our Delta – is the direct relationship that exists between our leaders and our people. Over the last two decades, Delta people have voted numerous times to maintain their direct relationship, open-door policy and independence.
Our competitors may fly the same planes, serve the same destinations and have the same seats – they can buy and copy almost everything we do – but what differentiates us is our people and our culture, we are employee-focused, employee-centric – that is the Delta Difference and has shaped Delta’s reputation as the leader in customer experience.
What does that direct relationship really mean? Let’s look at the past few years to see how our unique culture continues to benefit our people.
Delta employees are the key to our collective success – that’s why we are committed to providing an industry-leading package of total compensation, including base pay, profit sharing, and Shared Rewards. Our total compensation package is head and shoulders above our global competitors. Working directly together, we have set Delta apart.
Delta is hiring more than 5,000 team members every year. We receive hundreds of thousands of applications from people wanting to join our family, because we are known as the airline of choice that takes the best care of its people.
At Delta we are one team – that keeps our focus squarely on taking care of each other, our customers and our communities. That’s why Delta people run the best and most reliable operation of any global airline and gives our time, talents and money to make the world a better place.
Delta is working to connect the world and that starts by making a difference in the communities where Delta people live, work and serve. In 2018, Delta and The Delta Air Lines Foundation contributed over $50 million through the airline's commitment to give one percent of its annual income to key charitable organizations. Delta employees actively volunteer their time and talents in addition to an annual paid day of service, which puts over 600,000 additional volunteer hours into communities across the globe. We also focus on key areas such as health and wellness, education, military and veterans, sustainability, and diversity and inclusion.
Glassdoor Candidates' Choice Awards
Delta proudly provided a 3% raise to all full-time and Ready Reserve employees in 2018, continuing a very positive trend. We’re also happy to introduce a progression plan for Ready Reserves that matches the full-time scale. Our culture of continuous improvement based on employee voices allows us to take care of our customers, our people and each other, making Delta a great place to work.
Delta has paid 10 pay increases in the past 10 years. In the past five years, our employees have seen a 30% average increase in their base pay. This investment equals more than $1.5B.
For the last five years we’ve paid a total of more than $6.1 billion in profit sharing to our people. In 2019, that payout equaled nearly two months’ salary for each employee. No other business of our size in the world has a profit-sharing program as generous as Delta’s.
Delta’s 401(k) plan gives employees control over how their money grows. Our industry-leading 401(k) plan offers up to a 9 percent contribution from Delta, including a 3 percent fixed company contribution and, on top of that, a 6 percent dollar-for-dollar company match to eligible employees. As an employee’s pay increases over time, so does Delta’s contribution.
When Delta faced bankruptcy a decade ago, we were the only airline that fought to retain our people’s pension plans. It required an act of Congress, including a unanimous vote by the U.S. Senate, to approve a rule change that kept the bulk of our well-deserved pensions intact. Today Delta has exceeded pension funding obligations, including $7 billion paid into our plans over the past five years.
Total annual compensation for Delta people, 80,000 strong, has increased by 80 percent since 2008. At the top of scale, after 12 years of service, our Below Wing and Cargo agents earn $74,000 annually.
We know that many Ready Reserve employees enjoy the flexibility to pursue other employment outside Delta. But we also hear that many are interested in full-time employment. That’s why we announced that starting in 2018, every Ready Reserve will be guaranteed the opportunity for full-time employment within five years.
We’ve made a number of additional enhancements to the Ready Reserve program, including Jury Duty Pay, Bereavement Pay, Paid Personal Time, 401(k) contributions, and more.
Ready Reserves who accept a full-time position in another Delta city are eligible for a generous relocation assistance package.
Our unique culture is founded on strong, clear values that unify our people and guide the actions we all take. These are our Rules of the Road: